Shipping & Returns

IMPORTANT NOTE FOR FULL-SIZE PORTABLE BAPTISTRY ORDERS: Due to the widespread ripple effect from the 2021 winter storms and power outages in Texas, and continued fallout from many manufacturers employment concerns throughout the global pandemic causing an unprecedented disruption to the supply chains for the raw materials that we use to manufacture the one-of-kind Portable Baptistry, we are diligently working thru unprecedented challenges to our normal 24 to 48 hour lead time.

The current adjusted lead times for the full-size Portable Baptistry are:
Orders with Economy Freight chosen should expect 4 to 5 week lead times for delivery.
Orders with Expedited Freight chosen should expect 3 to 4 week lead times for delivery.

PLEASE NOTE: These temporary delays apply ONLY to the full-size Portable Baptistry.

All Baptistry Accessories, Portable Baptistry Heaters and the ever popular Portable Baptistry Jr. are immediately available as always and ready to ship within the normal 24 to 48 hours.
No delays are foreseen on orders for the Portable Baptistry Jr.

Please know that we are doing our best, and truly appreciate your patience, understanding and loyalty during these truly unique times, and are beyond blessed to serve you.
If you have any questions, please call 1-800-931-2226.

Please know that we truly appreciate your understanding and loyalty during these truly unique times, and are beyond blessed to serve you always.

Fast Service
Orders are generally shipped within 24 to 48 hours. (See above "IMPORTANT...")
For orders within the continental US, the Freight Company will call you in advance to schedule the delivery date to conveniently meet you at the church.
Rush orders are welcome.

Portable Baptistry (full-size) Freight Charges
Baptistry list prices do not include shipping and handling charges (or sales tax for orders in WA state.)
The Portable Baptistry ships by LTL Freight (Tractor Trailer) in the continental US. (Shipments to outside the continental US will be quoted on a per order basis.)

There are 2 levels of Freight to choose from depending on your baptism scheduling needs: ECONOMY FREIGHT and EXPEDITED FREIGHT

ECONOMY FREIGHT = $395 (See above "IMPORTANT...")
Least Expensive. Most number of days in transit: approx. 3 to 14 business days for delivery from the date it is shipped.

Fastest. Expedited delivery in 7 business days or less from the date it is shipped, depending on your area.
Please call for details, options and availability: 1-800-931-2226.

Portable Baptistry Jr. Shipping Charges
The Portable Baptistry Jr. ships by FedEx Ground Freight, and the current charge is approx. $95 to $150.
The Portable Baptistry Jr. may also be shipped by 3 Day Air, 2nd Day Air, and Overnight with some restrictions, call for details.

Portable Baptistry Shipping Confirmation
Shortly after your Portable Baptistry order leaves our facility you will receive a Shipping Confirmation by email.
Contained there will be basic information regarding your shipment: the Freight Company, Contact Info, and the Tracking (PRO) Number.
IMPORTANT: For most Portable Baptistry (full-size) shipments the Freight Carrier will attempt to call you to schedule a convenient day for delivery, Monday thru Friday.
This appointment call allows for more convenient deliveries directly to churches, especially when weekday church office hours are somewhat irregular.
In the event the Freight Carrier does not call you to confirm a delivery day, you may call them first, and request information regarding the expected delivery date and time frame of your shipment.
PLEASE NOTE: After the shipment leaves our facility, a change of address will incur a $75 fee from the Freight Carrier.
The estimated delivery time frame will be approximately 3 to 14 business days from shipment date.

Inspect Shipment Upon Delivery
IMPORTANT: Upon delivery of your shipment, please inspect the entire package to ensure it meets your delivery expectations before signing for the delivery. Your package should arrive in one box strapped to a pallet, unless otherwise specified. Inspect the packaging for any tears or holes.
Note: It is your responsibility to inspect merchandise prior to delivery person's departure, and if the merchandise appears to be damaged in any way, please note the damage on the freight bill before the delivery person's departure. This will aid in the return/replacement process.
Furthermore, in the event of shipment damage or loss it is recommended that you contact the Portable Baptistry Shipping and Receiving Department at 425-348-3333 or 800-931-2226 prior to the delivery person's departure, in the event the delivery should be refused.

Damage Claim
Claims for damage or loss must be made within ten (10) days of receipt of order.
Call the Portable Baptistry Shipping and Receiving Department at 425-348-3333 or 800-931-2226 for assistance.
Shipping Department Hours: Monday thru Thursday, 10am-4pm PCT (1pm-7pm EST)

Curbside Delivery
Standard shipping is via common carrier, often from a tractor trailer load for Curbside Delivery, with signature required.
Merchandise cannot be delivered without a signature.
If closer access to your door for delivery is very limited, Curbside Delivery provides for delivery and offloading of your package to the curb at the end of your driveway.
Drivers do not assist with unpackaging or setup and it is not the driver's responsibility to bring freight into your facility. Extra delivery requirements, including but not limited to inside delivery, will likely incur additional fees from the Freight Carrier to the consignee.

Portable Baptistry Shipping and Receiving Department
Let us know at Portable Baptistry if you have any questions or if we may further assist you in the delivery process.
Call the Portable Baptistry Shipping and Receiving Department at 425-348-3333 or 800-931-2226.
Shipping Department Hours: Monday thru Thursday, 10am-4pm PCT (1pm-7pm EST)

International Orders
International Orders please call or Email for a current shipping quote.
Shipments to Canada will be subject to a Customs Broker Fee, and the applicable GST, PST and HST.